Customer Care

Frequently Asked Questions

  • Are these really PJ's?


    These are the kind of pieces that can be worn out, they are perfect for a weekend away with family and friends, you can wake up and walk out wearing your pyjama's knowing you look and feel amazing.


    You make of it what you want, we love to sleep in them, lounge in them and go do groceries in them.

  • Once I have ordered how long will it take to get to me?

    Once you have placed your order online we will take between 1-2 business days to process your order and have it collected by our delivery partner.  You will receive a notification via email once your order has been collected and is on its way to you. 


    Most deliveries happen within 1-3 business days, but can take longer (up to 7 business days) if you are situated in an outlying area.

  • I have bought a gift card, can I cancel or return it? 

    Gift cards are not redeemable for cash and are non refundable.  

    If you're spending more than the value of your gift voucher, you'll need to pay the extra using our payment method online. If you're spending less than the value of your gift voucher, the credit will stay on your account or on the code for you to spend later, ready for you to use on your next order.

    Gift vouchers expire 1 year from the date of receipt. 

  • Sizing Guide

    Our garments are designed to be a relaxed fit (some styles being oversize). We do not have a standardised size chart, so please refer to each product's sizing tab for individual measurements and recommendations as all our styles differ.

    What is mini/midi?

    Mini and midi refers to the length of the item.

    - Mini, I like to call a moms mini, it comes to on/just above your know (depending on you height, this is based on the 1,6m - 1,65m lady).
    - Midi is mid to above calf length.

    If you have any questions, don’t hesitate to email - hello@pyjamacollection.com

  • Return / Exchange Policy

    We have a 10 day return policy.
    Please ensure that all returned products are unworn/unused/ unwashed/ un-ironed and in the same condition as received, tags included.

    Exchanges are subject to stock availability.

    We do not offer returns on any items bought at external markets. Returns on items create a huge loss to our small business and we are unable to offer this option.

    We do want to assist you as much as possible and we will gladly exchange your garment. If you are unable to find something that you like we can offer you store credit that will be valid for up to 12 months.

  • Shipping Costs

    Orders over R1500:
    - Free shipping to Main Cities in SA

    Orders under R1500:
    - Outlying Areas R150

    - Main Cities R110

    Unfortunately we do not offer international shipping.